Cancellation and Refund Policy – Anshpath Customer App

This Cancellation and Refund Policy explains how cancellations, refunds, and related processes are handled for services and spare part orders placed through the Anshpath Customer App. By using the App, you agree to the terms described here.

1. General Policy

Anshpath is a digital platform that connects customers with service vendors, mechanics, and spare parts sellers. All bookings and orders are handled by third-party vendors, and refund eligibility depends on vendor-specific policies as well as the conditions outlined below.

2. Service Booking Cancellation

2.1 Customer-Initiated Cancellation

• You may cancel a scheduled service booking within the time window mentioned on the booking page.
• If canceled within the allowed time, no cancellation charges will apply.
• If canceled after the allowed time, cancellation charges may apply depending on the vendor or service type.

2.2 Emergency or On-Road Assistance

• Bookings for emergency support (breakdown, towing, puncture, fuel delivery, battery support, etc.) are generally non-cancellable once accepted by a service engineer.
• If the engineer is already en route, no refund will be provided.

2.3 Vendor-Initiated Cancellation

A vendor or service engineer may cancel a booking due to:

• Unavailability of staff
• Incorrect or incomplete service details
• Unsafe or inaccessible service location
• System or technical issues

In such cases, customers will receive a full refund (if payment was completed).

3. Spare Parts Order Cancellation

3.1 Before Dispatch

• You may cancel a spare parts order before it is packed or dispatched.
• A full refund will be issued for eligible cancellations.

3.2 After Dispatch

• Orders cannot be canceled once they are shipped.
• You may request a return only if allowed by the vendor’s return policy (defective or wrong items only).

4. Refund Eligibility

Refunds may be issued under the following conditions:

• Service was paid for but not delivered
• Vendor or engineer canceled the booking
• Spare parts order was canceled before dispatch
• Wrong or defective spare part delivered (subject to vendor verification)

Refunds will not be provided for:

• Incorrect information provided by the customer
• Unavailability at the service location
• Late cancellations beyond the allowed time
• Non-cancellable categories like emergency services
• Completed or partially completed services
• Change of mind after service completion

5. Refund Process

• Refunds will be processed to the original payment method.
• Depending on your bank, refunds may take 3 to 7 working days.
• Refund requests must be submitted through the App or customer support.

6. No-Show Policy

If the customer is unavailable at the service location or does not respond to calls/messages, the service will be marked as No-Show, and no refund will be provided.

7. Quality Issues or Disputes

If you are not satisfied with a service or product:

• You must raise a complaint through the App within the specified time.
• Resolution may include inspection, rework, replacement, or partial refund depending on vendor policy.
• Final decision will be made after verification.

8. Modification of Bookings

• Some service bookings may allow rescheduling.
• Rescheduling is subject to vendor availability and may not always be possible.
• Repeated last-minute changes may incur additional charges.

9. Contact Information

For cancellation or refund-related queries, you may contact:
Email: madeshagurav@gmail.com
Phone: +91 98507 21008